Frequently Asked Questions
Here are answers to the most common queries about our B2B eCommerce platform, including features, integrations, pricing, and implementation. If you need more details, feel free to get in touch with our team. Contact us here
01 — Introduction
What is Premio B2B eCommerce
About
What is Premio?
Premio is a B2B eCommerce platform designed for wholesalers and distributors. It provides real-time stock updates, customer-specific pricing, ERP integration, and self-service ordering, helping businesses reduce errors and increase efficiency. Customers report improved order accuracy and higher average order value. Premio simplifies workflows, increases order speed, and enhances the overall B2B buying experience.
Learn more about Premio
02 — Platform Features
Platform Features
Integration
How does Premio integrate with my ERP system?
Premio connects your eCommerce platform directly with your ERP to ensure real-time stock, accurate pricing, and automated order syncing. Supported ERPs include Sage 50, Sage 200, Microsoft Dynamics 365 Business Central, Intact Software, Epicor, and Aptean Ross ERP, with flexible integration options for other systems.
For Sage users, Premio Exchange provides a dedicated integration layer with continuous data syncing, automated order processing, advanced error handling, and self-healing after downtime. This reduces manual work and ensures your customers always see the correct stock and prices.
Learn more about ERP Integration
Pricing
Can I offer personalised pricing for different customers?
Yes. Premio supports customer-specific pricing, tiered discounts, and flexible promotional rules. You can create personalised catalogues with curated products and tailored price plans for each customer, improving accuracy, speed, and the buyer experience.
Watch personalised pricing in action
Branding
Can I create branded catalogues for specific customers?
Yes. The Catalogue Builder allows you to create digital or PDF catalogues tailored by customer or category.
Learn more about Catalogue Builder
Scale
Is Premio suitable for large product catalogues?
Yes. Premio supports extensive B2B inventories with fast search, filtering, and ERP-synced stock levels.
Logistics
Can I manage multiple warehouses?
Yes. Stock from all locations is displayed in real-time to ensure accurate product availability.
Content
Can I manage product images and descriptions easily?
Yes. Premio supports high-quality images, rich media, and detailed product information.
Global
Does Premio support multi-currency?
Yes. Premio allows transactions in multiple currencies to support international customers.
03 — AI & Automation
AI & Automation
Overview
What AI features does Premio offer?
Premio includes AI-powered search and recommendations to help customers quickly find relevant products and increase order value. It also offers Premio AI Sidekick, an optional tool designed to support sales teams and administrators with data-driven insights.
Search
How does AI search and product recommendations work?
Premio’s AI analyses past orders, SKUs, and categories to suggest relevant products and improve cross-sell opportunities.
Learn more about Premio Search
Sidekick
What is Premio AI Sidekick?
Premio AI Sidekick is an optional feature that allows admins and sales reps to query real-time business data across customers, products, orders, and pricing. It can be used to analyse product trends, compare customer purchasing behaviour, identify missed sales opportunities, and support proactive customer follow-ups. For example, you can quickly see what a customer isn’t buying compared to similar accounts or check how new customers are engaging with your platform.
Learn more about Premio AI Sidekick
Growth
How can AI help increase sales?
Premio’s AI helps drive sales by recommending relevant products, highlighting cross-sell opportunities, and uncovering patterns in customer behaviour. Tools like AI Sidekick enable your team to act on insights quickly, improving customer engagement and increasing average order value.
04 — Customer Experience
Ordering, Account Management & Branding
Reorder
Can customers reorder quickly or save product lists?
Yes. Buyers can save favourites, create lists, and place one-click repeat orders.
Self-service
Can customers manage their accounts online?
Yes. Customers can access order history, invoices, and account details 24/7.
Visibility
Can I control product visibility per customer?
Yes. Premio supports account-specific visibility and pricing for each buyer.
Availability
Does the platform support 24/7 online ordering?
Yes. Customers can browse and order products anytime, from any device.
Checkout
Can customers checkout as guests?
Yes. Premio allows guest checkout, so customers can place orders quickly without creating an account. Payments are securely processed via Stripe, ensuring a smooth, PCI-compliant experience. Returning buyers can also save payment details for faster checkout in the future.
Tracking
Can customers track order status online?
Yes. Premio provides self-service access to order history and order details, making it easy to review placed orders anytime.
Teams
Is there multi-user account support?
Yes. Businesses can create multiple users with custom roles and permissions.
Quotes
Can customers request quotes before ordering?
Yes. Sales reps can create and send quotes directly to customers, allowing approval before purchase
Notifications
Is there automated order confirmation and shipping notifications?
Yes. Customers receive email notifications for order confirmations, and shipping updates.
Branding
Can I customise the portal branding?
Yes. Premio allows full store branding to match your company identity, creating a consistent experience for your customers.
05 — Security & Compliance
Security & Compliance
Hosting
Where is Premio hosted?
Premio is hosted in Europe using Microsoft Azure’s secure cloud infrastructure. This ensures high availability, scalability, and compliance with European data protection standards, while keeping your data within trusted regional data centres.
Enterprise
Is Premio secure for large businesses?
Yes. Premio is built with enterprise-grade security, leveraging Microsoft Azure’s robust infrastructure. This includes network security, data encryption, secure access controls, and continuous monitoring to protect your business and customer data.
Data
How is customer data protected?
All sensitive data is encrypted in transit and at rest using industry-standard protocols. Access to data is restricted through role-based permissions, ensuring users only see what is relevant to them. Regular security practices help safeguard against unauthorised access and data breaches.
GDPR
Does Premio comply with GDPR?
Yes. Premio is designed to support GDPR compliance, including tools to manage customer data, consent, and data access requests. Hosting within Europe further supports compliance with EU data protection regulations.
Access
Can I control user access levels?
Yes. Admins can assign roles and permissions to control what each user can view or manage. This ensures sensitive information such as pricing, customers, and orders is only accessible to authorised users.
Uptime
Is the platform monitored and maintained?
Yes. Premio benefits from Azure’s enterprise-level monitoring, uptime management, and security updates. This ensures the platform remains reliable, secure, and up to date.
06 — Implementation & Support
Implementation & Support
Timeline
How long does it take to set up Premio?
Implementation typically ranges from 4–12 weeks depending on ERP system complexity and business size.
Training
What training is provided?
Premio offers guided onboarding, tutorials, and training materials. A dedicated client support team assists after go-live to ensure smooth operations.
Support
Is support available?
Yes. Premio provides ongoing technical and customer support.
Migration
Can I migrate existing product data?
Yes. Premio supports importing product information, pricing, and customer data from existing systems.
07 — Analytics & Reporting
Analytics & Reporting
Reports
What analytics are available?
Reports on customer behaviour, product popularity, and sales trends help optimise business decisions.
Customers
Can I track order history per customer?
Yes. Detailed reporting allows analysis of individual buyer activity and orders.
Insights
How can I use analytics to improve sales?
Premio Insights provides real-time visibility into customer behaviour, product performance, and sales interactions. Use it to identify top-selling products, uncover search and ordering patterns, and optimise promotions and catalogues. Insights also lets you create and share curated product lists to increase conversion.
Learn more about Premio Insights
Export
Are reports exportable?
Yes. Reports can be exported for offline analysis or sharing.
08 — Mobile & Accessibility
Mobile & Accessibility
Responsive
Can customers use Premio on mobile?
Yes. Premio is fully responsive on desktops, tablets, and smartphones.
A11y
Is the platform accessible for all users?
Yes. Premio follows accessibility best practices.
Mobile
Does mobile support full ordering?
Yes. Buyers can browse, add to cart, and place orders from any mobile device.
09 — Promotions & Marketing
Promotions & Marketing
Discounts
Can I create volume discounts or tiered pricing?
Yes. Premio supports flexible rules and tiered promotions for different customer segments.
Learn more about Promotions
Seasonal
Can I run seasonal promotions?
Yes. Promotions can be scheduled or automatically applied to selected groups.
Upsell
Does Premio support upselling recommendations?
Yes. AI-driven suggestions highlight complementary products to increase order value.
Measure
Can I track promotion effectiveness?
Yes. Analytics show how campaigns impact sales and engagement.
Rep controls
Can sales reps apply discounts during checkout?
Yes. Premio allows authorised sales reps and admin users to apply discounts directly during the checkout process. Discounts can be set as a percentage or fixed amount, with configurable limits to ensure pricing control. You can also assign different discount thresholds to individual reps, giving your team flexibility while maintaining oversight and margin protection.
Request your product demo
See for yourself why Premio eCommerce is the platform of choice for B2B sellers worldwide.