CASE STUDY

Case Study: Dargan Tools Goes Digital with Premio

Distributors – Hardware & ConstructionERP: IntactTullow Road, Co. Carlow

CLIENT OVERVIEW

Industry

Distributors – Hardware & Construction

Location

Tullow Road, Co. Carlow, Ireland

ERP System

Intact

Website

www.dargantools.com

About Dargan Tools

Founded in 1981, Dargan Tools has grown into one of Ireland’s most trusted distributors to hardware stores and builders’ merchants. They were the first to launch an Irish “own brand” hand tools range and now offer a wide selection of premium construction and garden products. Operating from a 40,000 sq ft warehouse in Carlow, Dargan stocks over 3,000 products, ensuring reliable and efficient nationwide distribution. With a skilled team and a strong focus on quality and innovation, Dargan Tools continues to be a key partner for businesses across Ireland.

The Challenges

Managing thousands of products and trade accounts created operational bottlenecks for Dargan.

Disconnected product and sales workflows

With multiple systems in place, it was harder to keep product and sales information fully in sync

Reliance on telephone, email, and paperwork

Traditional methods worked well but made processes slower as order volumes increased

Customers waiting on stock and price updates

Without a real-time system, keeping customers informed of stock and pricing quickly and accurately was a challenge.

Staff tied up in administration instead of service

Team members were spending more time on routine tasks, limiting focus on customer relationships.

The Solution

Premio implemented a fully digital workflow, integrated with Intact, to streamline and simplify B2B sales. The platform delivered:

Real-time product, pricing, and stock synchronisation

Customers and staff now see the latest product information instantly, reducing delays and mistakes.

Self-service ordering for customers and staff, available 24/7

Orders can be placed anytime, giving trade customers flexibility and convenience

Automated catalogue updates

Product catalogues are updated automatically, so customers always have access to the latest selection and pricing

End-to-end sales process from quote to checkout in one system

Everything from quoting to ordering happens in one seamless platform, saving time and effort.

The Process

Mapped workflows:

Compared current versus future state to identify improvements

Integrated systems:

Connected Premio with Intact ERP for live data updates

Configured platform:

Set up catalogues, pricing, and ordering tools

Trained staff:

Provided hands-on onboarding and support

Went live:

Launched with feedback loops to refine processes

Featured in the HAI Webinar

Dargan Tools’ digital journey was recently featured in a webinar hosted by Hardware Association Ireland (HAI), where Premio shared how B2B eCommerce is supporting Irish wholesalers in adapting to changing customer expectations.

The session highlighted real-world examples of how businesses like Dargan are:

Moving away from manual processes
Giving customers real-time access to stock and pricing
Reducing admin time for staff
Making ordering easier with 24/7 self-service

It was a practical discussion focused on what’s actually working for Irish distributors today, and how digital tools can strengthen, not replace, customer relationships. You can read the full blog recap here: How Premio B2B eCommerce is Supporting Irish Wholesalers: Highlights from the HAI Webinar Watch the webinar here: